Cut no-shows with automatic booking reminders
Confirm the moment a booking is made, then remind again before it happens — all without a front-desk phone call.
How it works
- 1
Booking is confirmed
A confirmation message sends the instant an appointment is booked.
- 2
Day-before reminder
A scheduled reminder fires the day before the appointment.
- 3
Hour-before nudge
A final reminder goes out a couple of hours before, when it matters most.
- 4
Easy reschedule
Include a reply option so customers can reschedule instead of simply not showing up.
Platform features used
Multi-stage reminders
Stack confirmation, day-before, and hour-before reminders in one automation flow.
Two-way reschedule replies
Let customers reply to reschedule instead of just missing the slot.
Delivery tracking
See exactly which reminders were delivered and read.
Frequently asked questions
How much can WhatsApp reminders reduce no-shows by?
Because WhatsApp has far higher open rates than SMS or email, a confirmation-plus-reminder sequence is one of the most effective ways to cut no-shows — the exact reduction depends on your baseline and industry.
Can customers reschedule directly from the reminder?
Yes. You can configure a quick-reply option in the reminder template so customers can request a reschedule instead of simply not showing up.