Answer customers faster without hiring a bigger support team
Let AI handle the repetitive questions instantly and route everything else to the right agent in a shared, organized inbox.
How it works
- 1
Customer messages your number
One WhatsApp Business number for all support conversations.
- 2
AI answers routine FAQs
Order status, pricing, and policy questions are answered instantly from your knowledge base.
- 3
Complex queries escalate
Anything the AI can't confidently answer is handed off to a human agent automatically.
- 4
Agents work from one inbox
Conversations are assigned, tagged, and tracked across your whole support team.
Platform features used
AI auto-reply
Trained on your own FAQs and policies — answers instantly, escalates when it should.
Shared team inbox
Every agent sees the same conversation history — no duplicate replies, no dropped tickets.
Response-time analytics
Track how fast your team responds and where conversations are getting stuck.
Frequently asked questions
Will the AI bot handle every customer query on its own?
No — by design. The AI bot is task-scoped to your FAQs and business data; anything outside that scope is escalated to a human agent, in line with Meta's policy against open-ended general-purpose WhatsApp bots.
Can I see which agent replied to which conversation?
Yes. The shared inbox tracks assignment, internal notes, and response times per agent, giving full visibility across your support team.