Stop 'where is my order' tickets before they happen
Order confirmation, dispatch, and delivery updates sent automatically as your store's order status changes.
How it works
- 1
Order is placed
A confirmation template fires immediately with order details.
- 2
Order is dispatched
A shipping update sends automatically with tracking info, if available.
- 3
Order is delivered
A delivery confirmation closes the loop and can trigger a feedback request.
- 4
Support tickets drop
Fewer manual status inquiries reach your support inbox.
Platform features used
Store integration
Connect WooCommerce or Shopify so order events trigger WhatsApp messages directly.
Status-triggered templates
Confirmation, dispatch, and delivery each use a dedicated, Meta-approved template.
COD confirmation flow
Pre-built flow verifies cash-on-delivery orders before they ship, cutting RTO.
Frequently asked questions
Can order notifications be sent automatically from my store?
Yes. Once your WooCommerce or Shopify store is connected, order status changes can trigger the matching WhatsApp notification automatically, with no manual work per order.
Does this work for cash-on-delivery orders too?
Yes — there's a dedicated COD confirmation automation that verifies the order and address with the customer before dispatch, which is the main lever for reducing return-to-origin shipments.